However, should the rare event of a DOA occur Big Apple will replace the reptile, frog, tarantula or scorpion but shipping costs will be the responsibility of the customer. We will ask for a photo of your complete setup if a live animal guarantee claim is made.Д«ig Apple Pet Supply uses the best standard of packaging to ensure that your reptile, amphibian, tarantula or scorpion will make it to you in top condition. This includes housing the animal or amphibian with proper heating, lighting, bedding and accessories. Keeping a Bearded Dragon in a Tupperware container is not acceptable). It is mandatory that you be there and sign for your delivery.ДЄny guarantees are void if you do not house the reptile, amphibian, tarantula or scorpion in a proper environment (ie. Live Arrival Guarantee is only provided when a shipment has been signed for on the first delivery attempt. You may send notification, photos and claim by TEXT ONLY 24 hours, 365 days a year. Keep Your Box!!! - All of these photos MUST be taken on top of the box with the Fedex Label visible next to the animal (NO EXCEPTIONS under any circumstances). Either guarantee requires without any exceptions that you supply several digital pictures (3 angles) of the reptile, amphibian, scorpion or tarantula on its back (belly up), from the side and from the top belly down. Notification of any issue must be made within 6 hours of delivery in the rare case of a DOA and within 72 hours of arrival if claiming under the 3 day health guarantee. Guarantees on Live Reptiles & Amphibians are void when night time temperatures are listed to fall belowВ 40 or daytime temperatures above 80 degrees. Therefore, reptiles come with a 3 day health guarantee after arrival and Amphibians, Tarantulas & Scorpions are a live arrival only guarantee. We guarantee that all reptiles, amphibians, tarantulas & scorpions we sell are healthy before shipping to you. When they are not captive bred we make best efforts to notate that they are farm raised (FR) and/or field collected (FC) species but are not responsible for any errors in notation. Frozen feeders orders cannot be cancelled once processed.Д«ig Apple Pet Supply makes every attempt to sell reptiles, frogs, tarantulas & scorpions that are captive bred.Live feeders and frozen feeders always have separate shipping charges.Flat rate shipping price includes special box, 15-20 lbs of dry ice, insulator blankets and FedEx freight.Frozen feeders ship from our feeder facility in the mid-east United States via FedEx.Live feeder orders cannot be canceled once processed.ДЇrozen feeder orders placed Monday through Thursday will ship the following Monday.ДЇrozen feeder orders placed Friday through Sunday will ship Monday of the week after the next.Live animals and live feeders always have separate shipping charges.Live feeders ship from our live feeder facility in the mid-east United States via Next Day Air.Live Feeder orders placed from Thursday afterВ 2 PM EST through Sunday will be shipped on the following Monday. Live Feeder orders placed Monday through Thursday byВ 2 PM EST ship the same day ordered via Next Day Air. Live animals cannot be shipped to Hawaii, Alaska, Puerto Rico or outside the US.Buyer is responsible for following all Local, State or Federal Laws.Live animal orders cannot be canceled once processed.Live animal orders & feeders always have separate shipping charges.Most of our live animals ship from our breeding facility in the Florida via NEXT DAY AIR.If this is the case for your order we will contact you for the $20.00 fee and schedule the vet appointment.Д¬urrently, these states are GA, ID, OH, VA, WA, WV, MT, UT & MO Some states andВ about 1% of our animals for sale require a health certificate before we can ship your pet.Live Animal orders placed from Thursday after 1 PM EST though Sunday will be shipped on the following Monday.Дepending on the notification you selected tracking numbers are emailed or sent via text (SMS) after 5PM EST on the day your order ships.Д¬lick HERE to view our complete Live Animal Shipping Policy. Orders placed Monday through Thursday by 1 PM EST ship the same day via NEXT DAY AIR. Live Insects - $12.95 for First Box and $5.95 For Additional Boxes.Frozen Feeders - $39.95 Flat Rate (up to 100% fill of the box).Live animal orders - $39.95 Overnight Delivery plusВ $10 Box & Packaging Fee.As long as your order doesn't contain heavy/large items you'll receive our standard shipping rate as follows:

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